“That’s Not My Job” — The Most Dangerous Phrase in Hospitality
“That’s Not My Job” — The Most Dangerous Phrase in Hospitality In the world of hospitality, few phrases can damage a guest’s experience—or a hotel’s reputation—faster than the words: “That’s not my job.” At first glance, it might seem like an innocent statement. After all, everyone has defined roles and responsibilities. But in hospitality, where […]
