Maslow’s Hierarchy of Needs Applied to Hotels: Understanding Guest Experience Through Human Motivation Introduction Abraham Maslow’s theory of the hierarchy of needs explains human behavior in terms of a progressive set of motivations, beginning with essential survival requirements and moving toward higher levels of psychological growth and fulfillment. Within the hospitality industry, this framework provides […]
The Psychology of Service: How to Make Guests Feel Valued Service in the hospitality business is not merely a series of tasks—it’s an experience that makes a lasting impression on each guest. Excellent restaurants and hotels don’t simply offer food, tidy rooms, or amenities; they instil emotions. And the single greatest emotion that defines guest […]
Best Practices for Upsell and Guest Management in Hospitality Hospitality today goes beyond simply meeting guest expectations—it’s about delivering memorable experiences while maximizing revenue opportunities. Two areas that play a crucial role in this balance are upselling and guest management. When handled correctly, they not only boost profits but also enhance guest satisfaction. 1. Start […]
Sustainable entrepreneurship is a hot topic in every sector but in the hospitality and food industry, it’s a concept that has been readily adopted. This is because the hospitality sector has the unique opportunity to contribute to sustainability. Changes to your hospitality business can significantly impact waste production, waste management, energy and water consumption and […]
Housekeeping Is Not a Cost – It’s Your Silent Sales Force When guests walk into a hotel, the first thing they notice isn’t the friendly receptionist or the gourmet restaurant—it’s the cleanliness, the fragrance in the air, the neatly arranged lobby, and the crisp bed sheets in their room. These subtle yet powerful impressions are […]
Top Hotel Management Courses After 12th In India for Beginners – Servo Hospitality School If you are a student who has just completed 12th grade and dreams of a career in the exciting world of hospitality, then this guide is your perfect starting point. The hospitality industry in India and across the globe is booming, […]
The Power of Communication in the Hospitality Industry: Enhancing Guest Experience and Operational Efficiency In the hospitality industry, communication is far more than a means of exchanging information; it is the backbone of exceptional guest service and seamless internal operations. With the evolving shift toward digitalization and guest-centric services, the significance of communication within the […]
The Role of Chefs in Sustainable Food Practices In today’s rapidly evolving hospitality landscape, sustainability has transitioned from a buzzword to a business imperative. Among the many champions of sustainable practices in the industry, chefs stand at the forefront—playing a pivotal role in shaping environmentally responsible culinary operations. From sourcing ingredients to waste management, chefs […]
The Role of Emotional Intelligence in Front Office Operations The front office is often called the heart of a hotel, the first and last point of contact for guests. But have you ever wondered what truly makes a guest feel welcome? It’s not just a seamless check-in or a quick resolution to a request—it’s the […]
Exploring the Latest Trends in Hotel Housekeeping: Insights by Mr. Ajay Rawat, Head, Accommodation Operations Servo Hospitality School, Dehradun Introduction: The hospitality industry is constantly evolving, and the housekeeping department is at the forefront of this transformation. With over 15 years of experience in both the industry and academic sides of hospitality, Ajay Rawat, Head […]
